Scrutiny reports

Tenant scrutiny often starts with questions arising from the routine monitoring of performance information. Scrutiny is however more than just monitoring, which is systematic checking of performance against targets, it involves examining something closely, and it is a searching investigation. This searching investigation, or review, often results in a comprehensive report. This page on the Tenant Central website is being used to collect together scrutiny reports produced by tenants from all over the country and store them in one place. By reading through these reports you will be able to get a sense of the successes that tenant-led scrutiny can bring a housing provider but also the diversity in the reports underlines the fact that as long as key principles of scrutiny are adhered to there is no one right model for tenant scrutiny.

South-West

Curo – 12,000 homes
Voids – 2012
Walkabouts, Ground Maintenance & Cleaning – 2013

Swindon BC– 11,672 homes
Neighbourhood Wardens – 2012

South-East

Croydon London Borough Council
Housing Income Service – 2013
Customer Contact Service – 2012

East

Ipswich BC   – 8,891 homes
Kitchen & Bathroom Refurbishment – 2012

Central

Acis - 5,500 homes
Planned & Programmed Improvements – 2013

Aspire – 8,500 homes
Customer Complaints Process – 2011
Estate Caretaking – 2012
Income Management Service – 2012
Voids – 2012

Nottingham Community Housing Association – 8,100 homes
Voids – 2013
Anti Social Behaviour – 2012

Stafford & Rural Homes – 6,000 homes
Customer Service Centre – 2012

Out of Hours Repairs – 2013
Website Review – 2013

North East

Barneslai Homes – 18,900 homes
Sheltered Housing – 2012

Coast & Country Housing – 10,190 homes
Estate Management – 2011
Customer Service Standards – 2012

East Durham Homes – 8,500 homes
Anti Social Behaviour – 2011

Estate Management – 2011
Repairs – 2012
Voids – 2012
Complaints Service – 2013

Scrutiny Lounge Notes

Liverpool 6th December 2013

Exeter 11th December 2013

York 21st January 2014

Norwich 27th January 2014

London 1st February 2014

Northampton 10th February 2014

Peterborough 10th March 2014

Norwich 15th April 2014

Truro 9th May 2014

Leeds 15th May 2014

Leicester 29th May 2014

Swindon 5th June 2014

Nottingham 17th July 2014

Involvement Lounge Notes

Exeter 12th August 2014

London 4th September 2014
 

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